Refund policy

Refund Policy

Refund & Returns Policy
At AllMartHub, we want you to be satisfied with your purchase. If there is a problem with your order or the product you received, please contact us and we will do our best to resolve the issue fairly and promptly.
1. When You May Request a Refund or Replacement
You may contact us if:
your item arrives damaged;
you receive the wrong item;
your item is defective or faulty;
the item is significantly different from the description shown on our website;
the item does not work as reasonably expected;
an essential part of your order is missing; or
your order has not been delivered within the applicable delivery timeframe and cannot reasonably be supplied.
Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate solution.

2. Damaged or Defective Products
If your product arrives damaged or develops a fault, please contact us as soon as reasonably possible.
To help us investigate your claim, we may ask you to provide:
your order number;
photographs of the product;
photographs of the packaging;
a short video demonstrating the problem, where appropriate; and
a description of the issue.
We will review the information provided and let you know what solution is available.

3. Incorrect Products
If you receive an item that is different from the item you ordered, please contact us.
Where the mistake is confirmed, we may arrange a replacement or refund, depending on the circumstances.
Return Conditions
Where a return is approved, we will provide instructions on how and where to return the product.
Please do not send products back to the address shown on the original package unless we specifically instruct you to do so.
Where appropriate, products should be returned in reasonable condition with their accessories and packaging.
However, we will not require a product to be returned in its original packaging where doing so would unfairly restrict a valid claim relating to a faulty, defective or otherwise unacceptable product.

5. Return Shipping Costs
Where the return is required because the product is faulty, damaged, incorrect or otherwise does not meet applicable consumer protections, we will provide an appropriate remedy and reimburse reasonable return costs where required.

6. Refunds
When a refund is approved, we will normally return the money to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.
We do not control the processing time of your bank or payment provider.

7. Replacement Products
Where a replacement is offered and accepted, we will arrange for the replacement to be sent to the delivery address associated with the order.
Replacement availability may depend on stock availability.
If an identical replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.

8. Products That Cannot Be Returned
Certain products may have specific return restrictions because of their nature, including products that:
have been personalised or made specifically for the customer;
cannot reasonably be returned for hygiene or safety reasons once opened;
have been damaged through misuse, accidental damage or improper handling after delivery; or
have been materially altered after delivery.
These restrictions do not apply where they would improperly limit a customer’s rights in relation to a product that is faulty, defective, incorrectly supplied or otherwise fails to meet applicable consumer protections.
9. International Orders
We accept orders from customers in different countries.
Delivery times, customs requirements, import duties and other charges may vary depending on the destination country.
If your order is affected by an issue during international delivery, please contact us so that we can investigate the matter and determine the appropriate solution.
Customers are responsible for providing accurate delivery information and, where applicable, complying with local customs and import requirements.

10. Proof of Purchase
We may request reasonable proof of purchase before processing a refund, replacement or return.
Examples include:
order confirmation;
order number;
receipt;
payment confirmation; or
the email address used to place the order.

11. How to Request a Refund or Return
Please contact us using the contact details provided on our website.
Please include:
Order number:
Name:
Email address:
Reason for your request:
Description of the problem:
Photographs or video, if applicable:
Once we receive your request, we will review the information and contact you with the next steps.

12. Our Commitment
We aim to handle refund and return requests fairly and consistently.
Nothing in this policy is intended to remove, restrict or replace any mandatory rights or protections that apply to your purchase under the laws applicable to your transaction.
Where applicable consumer protections provide a remedy, those protections will take precedence over any inconsistent provision of this policy.
13. Contact Us
If you have any questions about a refund, return or replacement, please contact AllMartHub through the contact information provided on our website.
AllMartHub
Website: shop.allmarthub.com