Shipping policy

Shipping Policy

At AllMartHub, we aim to make the delivery process as simple and transparent as possible.
Because our products may be sourced and fulfilled through international suppliers and logistics partners, delivery times can vary depending on the product, destination, shipping method and other circumstances outside our direct control.

1. Order Processing
Orders are generally processed after payment has been successfully received.
Processing times may vary depending on the product and supplier.
Orders may occasionally require additional processing time due to:
high order volumes;
supplier availability;
product availability;
payment verification;
public holidays;
warehouse delays; or
other circumstances outside our reasonable control

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2. Delivery Times
Estimated delivery times are displayed on the relevant product page or during the checkout process where available.
Delivery estimates are provided as guidance and are not guaranteed delivery dates unless expressly stated otherwise.
International delivery times may be affected by:
customs processing;
import requirements;
local postal or courier services;
weather;
public holidays;
peak shopping periods;
transportation disruptions; and
other circumstances outside our reasonable control.

3. Tracking
Where tracking is available, tracking information may be provided after the order has been dispatched.
Tracking information may take some time to become active after the shipping carrier receives the package.
Customers should use the tracking information provided to monitor their shipment.

4. Delivery Address
Customers are responsible for providing an accurate and complete delivery address at checkout.
Please carefully check your address before completing your purchase.
If an order is returned because an incorrect or incomplete address was provided, we will contact you regarding the available options.\

5. International Orders
We accept orders from customers in different countries.
International orders may be subject to customs procedures, import requirements, duties, taxes or other charges imposed by the destination country.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

6. Customs Delays
Customs authorities may inspect or hold shipments.
Customs processing is outside AllMartHub’s direct control and may cause delays.
If a shipment is delayed by customs, we will provide reasonable assistance where possible, but we cannot control the actions or processing times of customs authorities.

7. Lost or Delayed Packages
If your order appears to be significantly delayed or the tracking information indicates that a package may be lost, please contact us.
We will investigate the shipment with the relevant delivery or logistics provider and determine the appropriate next step.

8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.
We may request photographs, videos or other information to assist with our investigation.

9. Products That Arrive Separately
If your order contains multiple products, the items may sometimes be shipped separately.
This can happen because products may be fulfilled from different locations or through different logistics providers.
You may therefore receive more than one package for a single order.

10. Delivery Problems
If you experience a problem with delivery or your product does not arrive as expected, please contact us.
We will review the circumstances and work with you toward an appropriate solution.
Nothing in this Shipping Policy is intended to remove or restrict any mandatory consumer rights or protections that apply to your purchase.

11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, suppliers, logistics providers or website.
The latest version will always be displayed on this page.

12. Contact Us
AllMartHub
Website: shop.allmarthub.com
For shipping enquiries,